…information from calls or search terms to populate these. Download the Brochure Request more Information Benefits Lower support costs – Every question the knowledge base helps answer is real money… (Search hits: 10 in page content, 0 in page title. Search term relevance: 362.83)
…questions around the clock. Powerful search capabilities connect SunTrust’s online banking customers with vast amounts of information, allowing them to quickly find answers themselves instead of contacting the call centre… (Search hits: 4 in page content, 0 in page title. Search term relevance: 145.13)
…and professional assistance. Powerful directory search options and presence information ensures callers are connected to the right person first time. Download the Brochure Request more Info Benefits Certified with… (Search hits: 3 in page content, 0 in page title. Search term relevance: 108.85)
Mobile IVR Navigator The frustration of calling a contact centre and being faced with a string of voice menus and options may not be the best experience, especially when your… (Search hits: 1 in page content, 0 in page title. Search term relevance: 36.3)
…as well as the ability to search existing databases integrated via Active Directory. Download the Brochure Integration with Microsoft Dynamics CRM increases agent productivity and delivers a better customer experience…. (Search hits: 1 in page content, 0 in page title. Search term relevance: 36.28)
…oder die Auswahl des Telefonprotokolls.Vor allem Namensänderungen, Änderungen des Telefon-Modells oder der Lines für bestehende User sind mit der „Search & Edit“ Funktion einfach zu handhaben. Alle notwendigen Konfigurationsänderungen werden… (Search hits: 1 in page content, 0 in page title. Search term relevance: 36.28)
…bounce rate by 20% with a knowledge base platform that answers support questions around the clock. Powerful search capabilities connect SunTrust’s online banking customers with vast amounts of information, allowing… (Search hits: 1 in page content, 0 in page title. Search term relevance: 36.28)
…clock. Powerful search capabilities connect SunTrust’s online banking customers with vast amounts of information, allowing them to quickly find answers themselves instead of contacting the call centre directly.“ tab_id=“1427130431591-3″] Click… (Search hits: 1 in page content, 0 in page title. Search term relevance: 36.28)
…Powerful and scalable, with a clean and intuitive user interface, extended contact directory capable of containing up to 100,000 contacts with a rich set of fields and search features, this… (Search hits: 1 in page content, 0 in page title. Search term relevance: 36.28)